Health and Wellbeing
Health and Wellbeing
Good health is about more than treating illness. It is about having the knowledge, confidence and support needed to live well and access the right help when you need it. Our Health and Wellbeing team helps new arrivals and settled communities understand and navigate healthcare services, promoting healthier, more connected lives.
We provide practical support with registering for a GP, understanding NHS services, completing health-related forms and accessing appropriate healthcare. We also deliver workshops and information sessions on a range of topics, including understanding the NHS, mental wellbeing, healthy lifestyles, communicable diseases and preventative health.
Our team works both in the community and through outreach services, ensuring people can access trusted information and support wherever they are. We also help individuals apply for schemes such as the NHS Low Income Scheme (HC2 certificates) where appropriate and connect people with specialist services when additional support is needed.
By reducing barriers to healthcare and increasing health awareness, we help people feel more confident, informed and empowered to look after their own wellbeing and that of their families.
Thanks to our funders
Health Services
Physical Health
​We support people with their day-to-day physical health needs and help them understand how to access NHS services.
Help with registering with a GP and completing forms.
Explain how to use GP, NHS 111 and 999 and when to use each service.
Support people to contact NHS services and understand the advice they receive.
Help clients understand NHS letters, appointments and health information.
Support clients with NHS penalty charges and contact the NHS Penalty Team to understand the situation and discuss possible arrangements.
Help people apply for an HC2 certificate and understand what it covers.
Support people to find and access dental services and other appropriate healthcare.
Provide health awareness sessions, including TB awareness, measles and other important health topics.
Visit asylum accommodation and provide information and support with accessing healthcare.
Mental Health
We understand that moving to a new country, living away from family and friends, and dealing with uncertainty can have an impact on people's mental wellbeing.
We provide a safe and supportive space where people can talk about their concerns and receive basic wellbeing advice.
Listen to clients' concerns and provide emotional support.
Talk about simple ways to look after mental wellbeing.
Provide Five Ways to Wellbeing sessions.
Help people recognise when they may need additional support.
Signpost and refer clients to appropriate mental health organisations and services.
Support people who may be experiencing loneliness, isolation or difficulty settling into their new environment.
Help clients understand where they can get further support when they need it.
Social Well-being
Good health is also about feeling connected, supported and part of the community. We help people build connections and find local support and activities.
Help people find local community groups, activities and support services.
Encourage people to take part in activities that can reduce loneliness and isolation.
Connect clients with organisations that can provide additional support.
Support asylum seekers in hotels and other accommodation to access local services.
Provide information about health, wellbeing and community activities.
Encourage people to build confidence, meet others and become more connected with their local community.